The Department of the Interior and Local Government XII, in partnership with DILG - Bureau of Local Government Supervision, successfully conducted the 2025 Citizen Satisfaction Index System (CSIS) Technical Conference on May 28, 2025, at Greenleaf Hotel in General Santos City.
The event gathered CSIS Regional Focal Persons from Visayas and Mindanao, along with their partner Local Resource Institutes (LRIs), to collaboratively review and enhance the implementation guidelines of the CSIS.
The CSIS is a performance management tool designed to gauge citizen satisfaction with the delivery of local government services. Through data-driven insights, the program aims to empower LGUs to craft responsive and evidence-based policies. As part of the national Citizen/CSO Participation Partnership Program (CSO/PPPP), the initiative highlights the government’s push for transparency, accountability, and active citizen engagement.
Anchored on the principle of citizen-centric governance, the Technical Conference served as a platform to revisit and refine critical CSIS components including the Citizen Satisfaction Report, Focus Group Discussions (FGDs) with Civil Society Organizations (CSOs), Utilization Conferences (UC), and the Citizen-driven Priority Action Plan (CPAP).
The sessions focused on the review of the Citizen Satisfaction Report Guidelines, where regional focal persons and LRI representatives critiqued challenges in data reporting, narrative formulation, and the integration of key survey results as well as streamlining the CSO FGD, UC, and CPAP guidelines, ensuring these remain relevant and responsive to evolving local governance contexts.
An update on the CPAP implementation status showed 228 total entries in the system as of May 26, 2025. While 68 LGUs had encoded targets and 160 had updated their accomplishments, only 39 CPAP entries were fully completed, signaling the need for improved monitoring and support mechanisms.
With input gathered from the Visayas and Mindanao clusters, the outputs from this conference will serve as key references for national-level improvements in the CSIS framework.
