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ISO 9001 Quality Management System (QMS)

The DILG Region XII, imbued with integrity, competence and professionalism, and Living Up to a Peaceful, Accountable, and Dynamic working environment, commits to deliver quality services through oversight function, capacity development intervention, and incentives and rewards to local government units.

We uphold customer satisfaction and continual improvement of our Quality Management System’s effectiveness, compliant to applicable laws, rules and regulations, and international standards, for a highly Developed, Orderly, Self-Reliant, Environment-friendly and Globally Competitive SOCCSKSARGEN. LUPAD DOSE!

QMS Scope

DILG XII has determined the boundaries and applicability of the requirements of ISO 9001:2015, and considered the following: 

  • The external and internal issues relevant to its purpose and strategic direction
  • The requirements of relevant interested parties
  • The products and services that it provides.


Outcome Area: Strengthening Internal Governance Capacity
Status: Current
Contacts: (083) 228-7960

QMS Related Reports

DILG XII Quality Policy
DILG Region XII Business Context
DILG Region XII Risk Register and Interested Parties
Certification on the Conduct of the Internal Quality Audit
Management Review Minutes Region XII
DILG Region XII System Procedure
DILG Region XII Quality Manual

Local Government Monitoring and Evaluation Division (LGMED) Processes

Monitoring and Evaluation of LGU Compliance to Local Governance Policies
Processing of Issuance of Certificate of Recognition of Indigenous Peoples Mandatory Representative
Processing of LGU Request for Authority to Conduct Training, Seminar, Convention and Lakbayaral
Monitoring of the Organization of Masa Masid Teams (MMTS) and Community Rehabilitation Network (CRN) Reporting Procedure
Monitoring and Reporting of Barangay Full Disclosure Policy (BFDP) Compliance
Processing of Barangay Officials Request for Certificate of Services Rendered for CSC Eligibility
SGLG LGU Assessment
Updating and Maintaining of Masterlist for Barangay Officials Database System (BODS)
Implementation of Lupon Tagapamayapa Incentives Award
Issuance of Certificate of Incumbency of Local Officials
Processing of Requests for the Issuance of Certificate of Good Financial Housekeeping
Processing of Request for the Issuance of Certificate of Compliance to Full Disclosure Policy for Endorsement to Central Office
Processing of Endorsement for Authority to Purchase Motor Vehicle for Endorsement to Central Office
Processing of Endorsement for Death Benefit Claim of Barangay Officials
Processing of LGU Request for Approval of Additional Confidential Fund for Endorsement to Central Office
LGMED Risk Registers

Local Government Capability Development Division (LGCDD) Processes

Provision of Technical Assistance Thru Coaching and Mentoring
Endorsement of Application for Study Grant of Local Government Officials and Employees
Issuance of Certificate of Review and Endorsement of LGU GAD Plan And Budget (GPB)
Provision of Capacity Development through Training

Office of the Regional Director (ORD) Processes

SPMS - Performance Planning and Commitment
Publication of Newsletter
Publication of Annual Report
Posting of Information to DILG RO12 Website and Social Media Accounts
Operational Planning & Budgeting
Review of Technical Documents for LFPS and PCF
ORD Risk Registers
Provision of Technical Assistance on ICT Resources
Rendition of Legal Opinion
Conduct of Fact Finding Investigations
Implementation of Decisions, Resolutions and Orders
Monitoring and Evaluation of Infrastructure Project
Document Review and Provision of Comments/Recommendations
Acquiring Storing and Maintenance and Accessing of Knowledge Products at LGRRC

Finance and Administrative Division (FAD) Processes

Procurement Process
Handling of Administrative Investigation of Personnel
Leave Administration
Maintenance, Storage and Disposal of Documents/Records
Processing of Personnel Request of Administrative Documents
Learning and Development
Disposal of Unserviceable Properties
FAD Risk Registers
Preparation of Preventive Care Plan of Service Vehicles
Preparation of Annual Procurement Plan (APP)
Preparation and Submission of Financial Accountability Reports
Maintenance of Vehicles
Administration of Customer Satisfaction Survey and Handling of Complaints
Liquidation of Cash Advances
Conduct of Physical Inventory of Property, Plants and Equipment (PPE)
Recruitment Selection and Promotion
Processing and Payment of Claims
Handling Incoming and Outgoing Communication Documents