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ISO 9001 Quality Management System (QMS)

The DILG Region XII, imbued with integrity, competence and professionalism, and Living Up to a Peaceful, Accountable, and Dynamic working environment, commits to deliver quality services through oversight function, capacity development intervention, incentives and rewards and administrative assistance to local government units.

We uphold customer satisfaction and continual improvement of our Quality Management System’s effectiveness, compliant to applicable laws, rules and regulations, and international standards, for a highly Developed, Orderly, Self-Reliant, Environment-friendly and Globally Competitive SOCCSKSARGEN. LUPAD DOSE!


Outcome Area: Strengthening Internal Governance Capacity
Status: Current
Contacts: Mary Ann R. Traspe
Telephone: (083) 228-7960

QMS Related Reports

ISO 9001:2015 Certificate
DILG XII Quality Policy
Certification on the Conduct of the Internal Quality Audit
DILG Region XII System Procedures
DILG Region XII Quality Manual

Local Government Monitoring and Evaluation Division (LGMED) Processes

Handling of Complaints Agains Local Goverments
Issuance of Peace and Order Program (POP) Certification
Processing of LGU Request for Authority to Conduct Training, Seminar, Convention, and Lakbay-Aral
SGLG LGU Assessment
Processing of Local Officials Request for Certificate of Services Rendered for Civil Service Commission (CSC) Eligibility
Implementation of Lupong Tagapamayapa Incentives Awards
Processing of Issuance of Certificate of Recognition of Indiginous Peoples Mandatory Representative (IPMR)
LGU Request for Endorsement to Central Office for Approval or Issuance of Certificate

Local Government Capability Development Division (LGCDD) Processes

Provision of Coaching Sessions
Issuance of Certificate of Review and Endorsement of LGU GAD Plan and Budget (GPB)
Provision of Capacity Development through Training

Office of the Regional Director (ORD) Processes

Provision of Technical Assistance on ICT Resources
Review of Technical Documents for LGUs Locally Funded Projects (LFPs) and Performance Challenge Fund (PCF)
Monitoring and Evaluation of Infrastructure Projects
Processsing of Request for Posting of Press Releases and Information to DILG-RO12 Website and Social Media Accounts
Acquiring, Storing and Accessing of Knowledge Products at the LGRRC
Provision of Legal Opinions
Implementation of the Decisions, Resolutions and Orders
Document Review and Provision of Comments/Recommendations
Preparation of Annual Regional Budget Proposal
PPA Implementation Monitoring and Reporting
Operational Planning and Budgeting
SPMS: Performance Planning and Commitment

Finance and Administrative Division (FAD) Processes

Evaluation of Supplier's Performance
Preparation of Canvass, Purchase Order and IAR
Monitoring the Implementation of the Strategic Performance Management System (SPMS)
Provision of Vehicular Support Services
SPMS: Performance Review and Evaluation
Procurement of Goods and Services
Handling of Administrative Investigation of Personnel
Leave Administration
Maintenance, Storage and Disposal of Documents/Records
Processing of Personnel Request of Administrative Documents
Learning and Development
Endorsement of Application for Study Grant of Local Government Officials and Employees
Disposal of Unserviceable Properties
Preparation of Annual Procurement Plan (APP)
Preparation and Submission of Financial Accountability Reports
Maintenance of Vehicles
Liquidation of Cash Advance/s
Conduct of Physical Inventory of Property, Plants and Equipment (PPE)
Recruitment Selection and Promotion
Processing and Payment of Claims
Handling Incoming and Outgoing Communication/Documents